1. Privacy

At Kitty Hawk Watersports, we respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

2. Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

3. Refunds

We require a deposit when booking your reservation that is non-refundable upon cancellation. All cancellations must be made 3 hours in advance of your reserved rental time to avoid the requirement of paying for your entire rental, tour, or lesson.

4. Weather

Weather is a big part of what we do here. We want you to be safe and we want you to have a good time. We often cancel activities when the weather conditions are poor (i.e., rain, thunder, lightning, high winds). There will be no penalty to the customer if we do so. Ultimately, it’s our decision if the weather is conducive, or not, for the activity.

We will do everything in our power to notify you when we suspend activities so you don’t have to show up, however, some weather changes occur quickly. Also, it’s important we have reliable cell phone numbers for our customers.

5. Shipping / Delivery

We do not currently sell or ship any products online.

Please contact us at (252) 441-2756 if you have any questions or concerns.